We post books to anywhere in the world! We send most mail orders by ordinary post (Royal Mail, the UK postal service), and we charge postage at actual cost, at current UK postal rates by parcel size, weight and destination.
We often need to order books in specially for customer orders, and whenever you place an order with us we will tell you how long we expect this to take. If you order more than one book we will usually wait until all the books that you have ordered have arrived in stock and are ready to send.
UK delivery for parcels weighing under 2kg is by ordinary post at Royal Mail rates (as a rough guide, 2kg is about 5 or maybe 6 average-size paperback books)
UK delivery for parcels over 2kg will be by UPS, for a charge of £5, because ordinary post costs are much higher for larger weights. This is a fully-tracked delivery service, and we can if you wish give your email address and / or phone number to UPS when booking the parcel so that they can send you delivery updates.
International delivery (outside the UK) is by Royal Mail standard airmail for parcels up to 2kg, and by UPS for parcels over 2kg.
The full range of standard airmail charges by weight and destination can be found on the Royal Mail website. Standard airmail is not tracked, but if you would prefer a tracked delivery we can send your parcel via UPS instead. As it is expensive to send books internationally, you may wish to look for a local bookshop that can order the books you want instead.
If you order through our customer order website you can pay in advance by card during the checkout process, or select the Purchase order option to pay another way and tell us in the P.O. reference field what that will be (see options below).
Other ways to pay - for these payment methods we will request payment when your order is ready to despatch. Please do not send any payment until we have confirmed the total to be paid.
If you order by email we will usually request payment via a Worldpay card payment link, but tell us if you prefer to pay another way.
If you order by phone we can either take your card details over the phone and later charge your card when your order is ready (we then shred the card details), or arrange to call you when the order is ready and take payment over the phone then, or you can ask to pay by any of the methods above.
If you have a News From Nowhere Gift Voucher, you can use it for mail-order orders IF it has a voucher reference number in the top corner - this applies to vouchers issued from March 2020 onwards. If you want to use a NFN Gift Voucher to pay for an online order, then select the Purchase order payment option in the checkout form and put something like 'NFN voucher' in the reference field that appears, and in the notes section of the form, explain that you have a NFN Gift Voucher and give the voucher reference number. If your voucher is older and has no reference number then it is only practical to use it for purchases in the shop in person, sorry.
We can accept National Book Tokens for mail-order payment - we just need to know the barcode number (numbers on the back) of the Book Token gift card. If you want to use a Book Token to pay for an online order, then select the Purchase order payment option in the checkout form and put something like 'book token' in the reference field that appears, and in the notes section of the form, explain that you have a Book Token and give the barcode number from the back of the card (take care to type this correctly).
You can order books to be sent to someone else - tell us if the order needs to arrive by a specific date (such as a birthday). We won't send a receipt with the order but instead a note saying who the books are from - tell us if you have an additional message to include. If you order via our customer order website, put the recipient's details in the Shipping Address section of the checkout form, your own details under Billing Address, and message, if any, in the Order Notes section.
We re-use packaging material from parcels from our suppliers to pack most of our mail-order parcels. We are happy to accept donations of padded envelopes and bubble wrap from local customers for re-use, BUT please check with us before bringing in a large amount of packaging, in case we have too much already.
Most orders are delivered without any problems, but if you have not received your order in the expected delivery time, please let us know.
If you are a UK customer and your order was sent as 1st or 2nd class parcel, or by courier or other trackable service, we can check the parcel's status and let you know what that is. It may be that the parcel is at your local post office or postal depot.
If you are outside the UK, and your order was sent by standard airmail, then it is not possible to track it, sorry. Please allow a bit more time, in case the parcel is just delayed, and if possible also check with your local post office or postal depot - or wherever undelivered mail in your area is returned to.
If necessary, we will re-send the order at no additional charge. This may involve re-ordering the books, and if so we will let you know how long this will take. If that is not ok with you, we will refund your payment. Undelivered parcels may well be returned to us eventually, and if not we are usually able to claim for the costs of lost parcels.